Terms of Service

1. Agreement To These Terms

These Terms of Service form a binding agreement between you and KOMERS TRADING LIMITED, a company operating at Rm 13F Golden Dragon Coml Bldg, 522 Nathan Rd, Yau Ma Tei, Hong Kong (HK). They apply to your use of our website and to any services we provide, whether those services are delivered under a separate written contract or arranged through correspondence.

Where a signed contract or statement of work exists between you and KOMERS TRADING LIMITED, that document prevails to the extent of any conflict with these terms. Otherwise, these terms are the complete agreement governing the relevant website use or service engagement.

By browsing the website, submitting a form, sending us instructions or accepting a quotation, you confirm that you accept these terms. If you are accepting on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. Definitions

In these terms, the words below carry the following meanings. The Company, we, us and our refer to KOMERS TRADING LIMITED. Client and you refer to the person or organisation using the website or engaging the services. Services means the computer systems design, integrated systems, trade support and related work we provide. Website means the site available at doublel.hair and any successor address. Content means text, images, layouts, code and other material made available through the website.

Statement of work means a written description of a specific engagement, including scope, deliverables, timeline and fees. Confidential information means non public information disclosed by one party to the other in connection with the services. Business day means a day other than a Saturday, Sunday or public holiday in Hong Kong.

3. Eligibility And Authority

The website and services are intended for business and professional use. By using them, you confirm that you are at least eighteen years of age and that you have the legal capacity to enter into a binding agreement. If you use the services on behalf of an employer or another organisation, you confirm that you are authorised to do so and that the organisation will be bound by these terms.

You agree to provide accurate, current and complete information when requested and to keep that information up to date. We may decline or withdraw access where we reasonably believe that information provided is false, that authority is absent, or that use of the services would breach applicable law.

4. Description Of Services

KOMERS TRADING LIMITED provides computer systems design and related professional services together with integrated trade support. Our service lines include Sourcing Route Planning, Cargo Class Negotiation, Consolidation Bay Programs, Port Compliance Filings, Damage Claim Advocacy and Season Capacity Watching, as described on our services page.

We may also provide software design, systems integration, data architecture, workflow automation and advisory work connected to those service lines. The precise scope of any engagement is defined in the applicable statement of work or accepted quotation. We may improve, modify or discontinue parts of the website at any time, and we may add or withdraw service offerings as our business develops.

Nothing on the website constitutes legal, tax, customs or financial advice, and you should obtain independent professional advice for such matters before acting on any information we publish.

5. Quotations And Order Acceptance

Quotations we issue are invitations to engage, not offers, and they remain valid for the period stated in the quotation or, if no period is stated, for thirty days from issue. A contract is formed only when we confirm acceptance of your instruction in writing or when we begin performing the services at your request.

Quotations assume the accuracy of the information you provide and may be adjusted if the scope, volume, timeline or conditions change materially. Estimates of time, cost or outcome are made in good faith but are not guarantees unless we expressly state otherwise in a signed statement of work.

We may decline any instruction at our discretion, including where a project falls outside our competence, raises a conflict, or would require us to act contrary to law or professional ethics.

6. Client Responsibilities

To allow us to perform the services effectively, you agree to provide timely access to information, systems, personnel and facilities that we reasonably require. You are responsible for the accuracy and legality of the data, documents and instructions you supply, and for obtaining any consents needed for us to process them.

You agree to respond to our reasonable requests within agreed timeframes and to designate a person with authority to approve decisions on your behalf. Delays caused by missing information or pending approvals may affect timelines, and any resulting additional cost may be charged to you where it is reasonable to do so.

You also agree to maintain your own backups of critical data and to comply with the security and access rules we set out for any system we operate on your behalf.

7. Fees, Invoicing And Payment

Fees for the services are set out in the applicable quotation or statement of work. Unless stated otherwise, fees are exclusive of taxes, duties and third party charges, which are payable in addition. Disbursements such as carrier charges, filing fees and inspection costs are billed at cost plus any handling fee disclosed in advance.

Invoices are payable within the period stated on the invoice, or within thirty days of the invoice date if no period is stated. We may require a deposit or staged payments for larger engagements. Late amounts may attract interest at the rate stated in the statement of work or, if none is stated, at a reasonable commercial rate permitted by law.

You agree to raise any invoice dispute promptly and in writing, and to pay the undisputed portion of each invoice while the dispute is resolved. All amounts are payable in the currency stated on the invoice, and bank charges are borne by the payer.

8. Intellectual Property

All content on the website, including text, design, layout, graphics, code and the ocean liner deck plan visual system, is owned by or licensed to KOMERS TRADING LIMITED and is protected by copyright and related rights. You may view and print pages for your own internal business reference, but you may not copy, republish, sell, scrape or create derivative works from the content without our prior written permission.

Ownership of deliverables created for a client is governed by the applicable statement of work. Unless that document states otherwise, we retain ownership of our pre existing tools, templates, libraries and know how, and we grant the client a non exclusive licence to use deliverables for its internal business purposes once payment in full has been received.

We retain the right to describe our work in general terms for marketing and portfolio purposes, provided we do not disclose confidential information.

9. Acceptable Use

You agree to use the website lawfully and respectfully. You must not attempt to gain unauthorised access to any part of the website or its underlying systems, introduce malicious code, interfere with normal operation, conduct automated scraping that places unreasonable load on our servers, or use the website to send spam or unlawful communications.

You must not misrepresent your identity, impersonate another person or organisation, or use the services to infringe the rights of any third party. You must not use the website or services for any purpose that breaches applicable trade, export, sanctions or anti money laundering rules.

We may investigate suspected breaches, restrict or terminate access, and report unlawful conduct to the appropriate authorities. Where a breach causes loss, we reserve the right to seek compensation.

10. Third Party Materials And Links

The website may include links to third party websites, tools or resources. Those links are provided for convenience only. We do not control the content or practices of third parties, and we are not responsible for their accuracy, availability or privacy practices.

Where our services rely on third party platforms, such as hosting, email delivery or mapping tools, the terms of those providers may also apply to your use of the relevant feature. We select providers with care, but we cannot guarantee their uninterrupted performance.

Any reference to a third party product or service does not imply endorsement unless we expressly say so in writing.

11. Confidentiality

Each party may receive confidential information from the other in the course of the engagement. Each party agrees to use that information only for the purposes of the services, to protect it with at least reasonable care, and not to disclose it to any third party except to employees, advisers and subcontractors who need it and who are bound by confidentiality obligations.

Confidential information does not include information that is or becomes public through no fault of the receiving party, information already lawfully known to the receiving party, information independently developed without use of confidential information, or information that must be disclosed by law or court order, provided the receiving party gives prompt notice where lawful.

These confidentiality obligations survive the end of the engagement for a period of five years, or indefinitely for trade secrets.

12. Warranties And Disclaimers

We will perform the services with reasonable skill and care and in accordance with applicable professional standards. Subject to that commitment, the website and services are provided on an as available basis, and we disclaim all other warranties to the fullest extent permitted by law, whether express, implied or statutory.

We do not warrant that the website will be uninterrupted, error free or free of harmful components, nor that any information on it is complete or current at all times. Trade conditions, carrier schedules, port rules and regulatory requirements change frequently, and information we provide about them reflects our understanding at the time it is given.

You remain responsible for the commercial and operational decisions you take, and you should verify critical information with the relevant authority before relying on it.

13. Limitation Of Liability

To the fullest extent permitted by law, KOMERS TRADING LIMITED will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, business, goodwill, data or anticipated savings, however caused and whether based in contract, tort, negligence or any other theory, even if we were advised of the possibility of such loss.

Our total aggregate liability arising out of or in connection with the website or any engagement will not exceed the total fees paid by you to us for the services giving rise to the claim during the twelve months preceding the event, or one thousand Hong Kong dollars if no fees were paid.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded.

14. Indemnification

You agree to indemnify and hold harmless KOMERS TRADING LIMITED, its directors, officers, employees and agents against any claim, loss, liability, cost or expense, including reasonable legal fees, arising from your breach of these terms, your misuse of the website or services, your violation of any law, or your infringement of the rights of a third party.

We agree to indemnify you against third party claims that our services infringe that third party intellectual property rights, provided you notify us promptly, allow us to control the defence, and provide reasonable cooperation. Our sole obligation in such a case may be to modify the affected deliverable, procure the right for continued use, or refund the fee paid for the affected portion.

15. Term, Suspension And Termination

These terms remain in force while you use the website or services. Either party may terminate an engagement in accordance with the applicable statement of work or, if none applies, by giving thirty days written notice. We may suspend or terminate access immediately if you breach these terms, fail to pay undisputed amounts, or if continued service would breach law or create a security risk.

On termination you remain liable for fees for work performed and commitments properly made up to the effective date. Provisions that by their nature should survive termination, including confidentiality, intellectual property, liability limits and governing law, will continue to apply.

We will return or securely destroy confidential information on request after termination, subject to any legal retention requirement.

16. Force Majeure

Neither party will be liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, severe weather, war, civil unrest, labour disputes, epidemics, government action, port closures, carrier failures, power outages or widespread network disruption.

The affected party will notify the other promptly and use reasonable efforts to resume performance. If a force majeure event continues for more than sixty days, either party may terminate the affected engagement without liability for the unperformed portion, and you will pay for work already completed.

17. Governing Law And Dispute Resolution

These terms are governed by the laws of Hong Kong. The parties submit to the exclusive jurisdiction of the courts of Hong Kong, except that we may seek injunctive relief in any jurisdiction where necessary to protect our intellectual property or confidential information.

Before commencing proceedings, the parties agree to attempt in good faith to resolve any dispute through senior level discussion for a period of thirty days following written notice of the dispute. This step does not prevent either party from seeking urgent interim relief where delay would cause harm.

Where a dispute concerns a consumer in a jurisdiction with mandatory local protections, those protections continue to apply to the extent they cannot be waived.

18. Changes To These Terms

We may revise these terms from time to time to reflect changes in our services, technology, or legal requirements. When we make a material change, we will update the effective date at the top of this page and may provide additional notice on the website or by direct communication.

Your continued use of the website or services after a revision takes effect means that you accept the revised terms. If you do not agree to a revision, you should stop using the website and, where applicable, terminate the affected engagement in accordance with its terms.

Changes will not apply retroactively to a dispute that arose before the change took effect.

19. General Provisions

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force. A failure by either party to enforce a provision on one occasion does not waive the right to enforce it later.

You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights to an affiliate or in connection with a merger, acquisition or sale of assets. These terms, together with any applicable statement of work, are the entire agreement between the parties on the subject and replace any prior understanding.

Notices must be in writing and sent to the email or postal address of the relevant party, and are deemed received on the next business day after sending by email, or five business days after sending by post.

20. How To Contact Us

Questions about these terms, requests for clarification, or notices relating to an engagement may be sent to us at any of the following.

KOMERS TRADING LIMITED
Rm 13F Golden Dragon Coml Bldg, 522 Nathan Rd, Yau Ma Tei, Hong Kong (HK)
Email: legal@doublel.hair
Phone: +15855225330

We aim to acknowledge formal notices within two business days. For general enquiries about our services, please use the contact page on this website. Thank you for reading these Terms of Service and for placing your trust in KOMERS TRADING LIMITED.